Return & Refund Policy

At Layl, customer satisfaction is very important to us. If you’re not completely satisfied with your purchase, we’re here to help.

Returns

• You may return items within 14 days of receiving your order.

• To be eligible for a return, items must be:

  • Unworn, unwashed, and in their original condition

  • With all original tags and packaging intact

• Sale items, gift cards, and custom-made sets are non-returnable.

How to Initiate a Return

To start a return, please contact our customer service team at [laylcoutureeg@gmail.com] with:

• Your order number

• The reason for the return

• Photos of the item (if damaged or defective)

We will respond within 2 business days with return instructions.

Refunds

• Once we receive and inspect your returned item, we’ll notify you of the approval or rejection of your refund.

• If approved, your refund will be processed to your original payment method within 5–10 business days.

• Shipping fees are non-refundable unless the return is due to a fault on our part (e.g., wrong or defective item).

Exchanges

1- Contact us via email [laylcoutureeg@gmail.com]or Instagram DM 
2-Include your order number and the size you want in your message

Please note:

  • All items must be unworn and unwashed
  • Exchanges are only accepted for the same item in a different size
  • Requests must be made within a reasonable timeframe after receiving your order